Key points in this article
Auto-stop seems minor until it interrupts a plan and leaves the driver stranded. Knowing the judgment points takes the sting out and helps the team act instead of theorising about causes.
The one rule to remember best
If you keep one line: clear the fuzzy areas early. For auto-stop this holds in most cases, because people often guess wrong and the gap shows over time as the same fault repeats and erodes trust.
On-site judgment that settles it
A protective stop usually follows a set target, high temperature, or vehicle request; a fault repeats or shows an error. Check the code, retry on another stall, and note the charger ID. Settling the grey area early avoids needless worry for the driver.
Dongshang New Energy logs auto-stop patterns so a real fault is caught fast instead of blamed on the car, which is where most of these arguments between driver and operator tend to start. Knowing the difference between protection and fault saves the driver both worry and a needless, frustrating service call.